FAQ

Frequently Asked Questions

  • Where is the pottery studio located?
It's based in Laingholm, surrounded by native bush, in the Waitakere Ranges
  • Can the studio be visited?
Yes, please contact me to arrange a time and a date that is convenient for both.
  • Can I purchase when I visit?
All products available for sale are listed in the website, feel free to ask about something you like. Payment can be made via bank transfer or cash.
  • Do you have a showroom?
My showroom is only virtual currently. But, you can visit the studio anytime, send me a message.
  • What markets do you participate in?
A few, best is to follow Instagram for updates on coming up markets/events/etc.
  • Do you have any stockists?
I'm a tiny small business, just starting. Open to discuss and currently supplying customers directly
  • Where do you supply your clay from?
From New Zealand, some pieces may contain wild clay.
  • How often do you release new products?
New collections will be released as soon as ready. And, the best way to be updated on this, will be to join our ‘Alchemy’ newsletter.
  • How long does it take for my order to be delivered?
Orders are processed once a week. As soon as this is processed, you will be allocated a tracking number and you will be able to follow up from there.
  • How can I follow up on an order?
You can easily access ‘NZ Post’ and use the assigned tracking number to check where your product is
  • How do I clean my lamps?
Dry clean them, use a soft brush for dusting.
  • What lamp bulbs are recommended for my lamps?

E27 low wattage light bulbs for hanging pendants; and, B22 for bedside table lamps. With technology bringing solutions to our everyday needs, a smart bulb will be recommended to dim up and down the light in use.

The best ones we have found after a big research are:

- For hanging pendants: Philip Wiz A60 E27 Smart LED 640lm tunable white 7W Filament Amber Globe.

- For bedside table lamps: Philip Wiz Smart A60 B22 640lm tunable white 7W Amber Globe

  • Can I install the lamps myself?

Bedside table lamps are ready to use.

All hanging lamps should be installed by a qualified electrician